Web Browser: Chrome with Phono JS
Android: Phonegap and Phono JS (from sample in version 0.6, using phonogap.jar)
The call get connected every time, but sometimes no sound can be heard on the the web browser side. Only happens to web browser side.
It happens like 3 out of 8 times.
anyone experiencing similar issue?
Hello there,
It should not be working like this. For one way audio issue on browser side, many factors can cause it, like local flash problem, browser components stuck, etc. and for it we need logs to investigate. Could you replicate it with browser console logs (right click a page --> inspect element --> Console) where the Phono application runs and Tropo debugger (https://www.tropo.com/logs) open, then provide us with the logs so that we can look into further? Due to this is a public forum, your personal information might be contained in logs, we need you to copy/paste the full logs into two separate .txt files and send them to support@tropo.com, as well as some detailed symptom description in the email body, then we can start troubleshoot. Thanks!
Hi Adam,
I sent you the log files from Chrome console , is that sufficient?
Because I went to https://www.tropo.com/logs but it seems to be empty and loading forever
Thanks.
We received your logs, and currently they are still under review. We will update you in the ticket as soon as possible. Regarding the Tropo debugger https://www.tropo.com/logs, only if there is Tropo application involved and running, the logs will load, otherwise it will keep empty.