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Connecting to third party SIP accounts for making calls

Hi,

I have been trying to use phono.js for making calls in my web application. My service provider has provided me the following details:

sip:phone_number@some_host_ip

username

password

I tried phono documentation and was successfully able to make a call with demo details. But as soon as i use the details provided by my service provided, it just hangs and stops. i don't hear anything in earpiece.

Is it for some reason necessary to use the service by tropo or we can use any service provider with this library. Please shed some light for clarity.

 

Regards.

 

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