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send different message depending on choice made from ask

thutzler

September 01, 2017 13:02

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I would like to send a different message based on the choice the person makes from the ask.  If the caller chooses "1" send message A.  If caller chooses "2" send message B.

Ideally, I would like to be able to nest asks a bit.  If caller chooses "1" get transferred to conference call, and message goes out to join the call.  If caller chooses "2" they then get asked to input a phone number and a message get sent out with the phone numbered entered.

Would something like this be possible?  I have been trying to build on the docs and examples given (which I love by the way) and I can get individual pieces working on their own, but putting them together in one script is of course more difficult to make work.  :)

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3 comments

• 
  ColbyAlladaye September 01, 2017 16:52 Official comment

  You'd want to use the message() function to send out SMS while the voice call is active. Please check the docs below:

  https://www.tropo.com/docs/scripting/message

  https://www.tropo.com/docs/scripting/quickstarts/mixing-text-voice-single-app

  https://www.tropo.com/docs/scripting/quickstarts/mixing-text-voice-single-app/using-message-shortcut

• 0
  
  Jeff Marshall September 01, 2017 14:06

  Yes, it's possible. You would need to use if/else logic. If you're using the Scripting API, the ask has an onChoice function and you can nest if/else logic within that. https://www.tropo.com/docs/scripting/ask

• 0
  
  thutzler September 01, 2017 16:37

  OK I have been trying to get this to work for days, using many different methods, this is what I have now that works without the message part added.

  call(["+19999999999"]),{
  timeout:30.0,
  machineDetection: {introduction: "Verifying human or a machine...please hold while we determine...almost finished. Thank you!", voice: "Victor"},
  CallerID: "18888888888",
  };

  say("This is an emergency alert!  Please send help!");

  result=ask( "You are the first responder. Would you like to set up a conference call with other available members of your group?. . , If yes, press 1. If you do not want a conference call started, press 2.", {choices:"1,2", timeout:10.0, attempts: 3,
  onBadChoice: function() { say("I'm sorry, I didn't understand what you said.") },
  onTimeout:function() { say("I'm sorry. I didn't hear anything.") }
  } );

  {
  if (result.value=="1") {say( "I will transfer you to the conference call, then call and invite the other members of the group to join you. Transfering now.") ;
  transfer("tel:+12162981433");}
  if (result.value=="2") { say( "Very well, I will leave things in your hands from here. Thank you for your assistance! Good bye." ) ;}
  }

  hangup();

   

  What I need to add is a SMS message with the number to the conference call if the choice is 1 and a SMS message with the currentcall.calledID if the choice is 2.

  I have tried to add it to the code you see above to the IF statements, and I have tried as you have suggested to add it as part of the onChoice method but haven't gotten anything to work.  If I add the message it breaks even if there are no errors showing in the script screen.  Since there is no documentation that shows actually nesting statements and/or adding messages based on choice I don't know what I am doing wrong.